Click the hanger icon in the upper right hand corner of the page to access your Virtual Closet. From your At-Home section, click Return Item just below the item you would like to send back. If you are experiencing difficulties, email us at support@InfinitelyLOFT.com and we will respond Monday through Saturday between the hours of 9am-5pm ET. You can also call us at 1-855-442-3388. Our regular phone support hours are Monday through Friday, 10am-6pm ET.