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Frequently Asked Questions
  1. Infinitely LOFT Support
  2. Purchases
  3. Try Then Buy

Why is the Buy option disabled for some items?

If it’s a New Arrivals item, the price will be available in your At-Home section on the 2nd day after the item has launched. If it is an item you have Return Notified, you will be unable to purchase it, as we are preparing your next shipment to replace it.

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  • A garment I want is on the LOFT site, but not on Infinitely LOFT. When will you have it?
  • I sent back an item that I love! Can I buy it?
  • Can I buy a piece that I have not tried?
  • Can I use a different credit card than the one attached to my Infinitely LOFT account in order to pay for my purchase?
  • Why is the Buy option disabled for some items?
  • Where can I check the history of my item purchases?
  • I see a better price for an item on another website. Can I get the price matched?
  • Can I purchase a Try-Then-Buy item in a different size than the one I closeted?
  • Can I return a piece after I purchase it?
  • Will the items be discounted?
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Email: support@infinitelyloft.com

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(1-855-442-3388)

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