Shipping and Returns

Shipment related

• How do I receive my first box?
• How long will it take for a box to get to me?
• How frequently can I switch out items?
• How long do I get to keep these items? Are there due dates?

Return process

• Can I return an item to a LOFT Store?
• What happens if I send back fewer than three items?
• How do I exchange pieces?
• How do I undo a Return Notification?
• How do I return the items? What happens if I lost a return label?
• How do I Return Notify items?

Shipping delay?

• What do I do if I didn’t receive my box?
• What do I do if my box is delayed?